Terms and Conditions

Terms and Conditions for TNK Property Services
Last Updated: November 03, 2025
These Terms and Conditions (“Terms”) govern the provision of property maintenance, cleaning, and related services (“Services”) by TNK Property Services Pty Ltd (ACN [insert ACN if applicable], ABN [insert ABN]) (“TNK”, “we”, “us”, or “our”), located in Sydney, NSW, Australia. By engaging our Services, requesting a quote, or signing a service agreement, you (“Client”, “you”) agree to be bound by these Terms.
These Terms comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth), Fair Work Act 2009 (Cth), and relevant NSW strata laws. This is a general template; we recommend consulting a lawyer for customisation.
1. Services Provided

TNK offers Services including but not limited to: commercial/residential cleaning, strata maintenance, building management, garden maintenance, property repairs, pressure cleaning, window cleaning, and landscaping.
Services are detailed in a written quote, proposal, or service agreement (“Agreement”). We reserve the right to refuse or vary Services.
For strata properties, Services cover common areas only, unless specified. We comply with Strata Schemes Management Act 2015 (NSW).

2. Quotes and Acceptance

Quotes are valid for 30 days and exclude GST unless stated.
Acceptance occurs upon your written approval (email/sign-off) or payment of deposit.
Quotes are estimates; actual costs may vary due to unforeseen issues (e.g., access problems). We notify you of variations over 10%.

3. Payment Terms

Payment is due as per the Agreement: typically 50% deposit, balance on completion or invoiced monthly for ongoing Services.
Invoices due within 7-14 days. Late payments incur 1.5% monthly interest plus recovery costs.
We accept EFT, credit card (surcharges apply), or direct debit.
GST (10%) added where applicable.
No refunds for completed Services; cancellations within 24 hours incur a fee (up to 50% of quote).

4. Client Obligations

Provide safe, unobstructed access, utilities (water/electricity), and keys/codes.
Inform us of hazards (e.g., asbestos, pests) or special requirements.
For strata: Obtain Owners Corporation approval if needed.
Secure pets and valuables; remove fragile items.
Notify us of changes 48 hours in advance.

5. Our Obligations

Perform Services professionally, using qualified staff and eco-friendly products where possible.
Arrive on scheduled dates; notify delays.
Comply with Work Health and Safety laws; staff are trained and insured.
Use client-provided or our equipment; we maintain it.

6. Insurance and Liability

We hold public liability insurance ($20M), workers’ compensation, and professional indemnity.
Liability limited to re-performing defective Services or refund (at our discretion). No liability for consequential losses (e.g., business interruption).
You indemnify us against claims from your negligence or third parties.
Exclusions: Pre-existing damage, force majeure (e.g., storms, pandemics), or misuse of cleaned/maintained areas.

7. Guarantees and Complaints

Services guaranteed for 48 hours post-completion (excluding wear/tear).
Report issues in writing; we remedy within 7 days.
Consumer guarantees under ACL apply: Services with due care/skill, fit for purpose.

8. Cancellation and Termination

Cancel with 24-48 hours’ notice (fees apply for short notice).
Ongoing contracts: 30 days’ written notice after initial term (minimum 3-12 months).
We may terminate immediately for non-payment, breach, or safety risks.
On termination: Pay for completed Services; we remove equipment.

9. Intellectual Property and Confidentiality

We retain IP in methods/tools; you grant licence for site photos (anonymised).
Both parties keep confidential information secure.

10. Privacy and Data

We collect personal data per Privacy Act 1988 (Cth) and APPs. Policy at [website]/privacy.
Data used for Services, invoicing, marketing (opt-out available).

11. Dispute Resolution

Notify disputes in writing; negotiate in good faith.
If unresolved: Mediation via NSW Fair Trading or ACL processes.
No class actions.

12. Governing Law

Governed by NSW laws; jurisdiction NSW courts.
Severability: Invalid clauses don’t affect others.

13. Changes to Terms

We may update Terms; continued use post-notification accepts changes.

14. Contact
TNK Property Services
[Address, Sydney NSW]
Phone: 02 8059 8976
Email: info@tnkpropertyservices.com.au
Website: tnkpropertyservices.com.au
By engaging TNK, you acknowledge reading and agreeing to these Terms. For questions, contact us.